Archives: FAQs

Why does SunRidge Farms use palm oil in products?

We use fractionated palm kernel oil as a stable, non-hydrogenated alternative to trans-fat containing oils. 

It is:

Non-GMO

Free of trans-fats

Naturally stable

A source of beneficial fats and antioxidants

How long does shipping take for online orders?

Orders typically ship within 24 hours of being placed. During warmer months (April 1–October

31), heat-sensitive items may be delayed to protect product quality.

Orders placed on Thursday or Friday may ship the following Monday to avoid weekend transit

delays. Once shipped, you will receive a tracking number via email.

What is your shipping policy during hot weather?

From April 1 through October 31, we implement seasonal shipping procedures to protect product quality:

  • Ice packs are included with meltable items
  • Orders placed late in the week may ship the following Monday
  • Shipments may be delayed during extreme heat

If conditions prevent safe delivery, we may delay shipment or offer a refund.

Do you ship your products to Canada?

We do not ship directly to Canada. However, our products are available through select retailers, including Loblaws, Fortino’s, and Whole Foods. Please contact us if you need assistance locating a store.

Do you ship internationally?

We do not currently offer direct to consumer international shipping. For wholesale export inquiries, please contact Sales at 831-786-7000.