Have a question? We’re here to help!
If you don’t find what you’re looking for, please contact our Customer Service team at 831-786-7000 or Contact Us.
If you are contacting us regarding an order, please include as much detail as possible (order number, name, order date, etc.).
Customer Service FAQs
No. This platform is for direct-to-consumer orders only. For B2B ordering, please contact your sales representative or customer service.
Orders typically ship within 24 hours of being placed. During warmer months (April 1–October
31), heat-sensitive items may be delayed to protect product quality.
Orders placed on Thursday or Friday may ship the following Monday to avoid weekend transit
delays. Once shipped, you will receive a tracking number via email.
We do not currently offer direct to consumer international shipping. For wholesale export inquiries, please contact Sales at 831-786-7000.
We do not ship directly to Canada. However, our products are available through select retailers, including Loblaws, Fortino’s, and Whole Foods. Please contact us if you need assistance locating a store.
From April 1 through October 31, we implement seasonal shipping procedures to protect product quality:
- Ice packs are included with meltable items
- Orders placed late in the week may ship the following Monday
- Shipments may be delayed during extreme heat
If conditions prevent safe delivery, we may delay shipment or offer a refund.
You can contact us by:
- Phone: 831-786-7000
- Online: Contact Us page https://sunridgefarms.com/contact/
- Mailing Address:
SunRidge Farms
423 Salinas Rd.
Royal Oaks, CA 95076
Our products are available nationwide in both bulk and packaged formats at major retailers such as Whole Foods, Sprouts, and H-E-B, as well as independent natural food stores.
We accept Visa, MasterCard, Discover, and American Express for online orders only.
For B2B transactions, credit cards are not accepted. Please contact our team for available payment options.
To help us resolve your issue quickly, please provide:
- Order number
- Date the order was received
- Photo of the shipping label (with tracking number)
- Photos of the outside of the box (all sides)
- Photos of the contents inside the box
- Photo of packing slip (if included)
- Photos of item(s) received
If the package has not yet been opened, please take photos prior to opening. Once received, we will review your claim and follow up with next steps promptly. If a refund is issued, please allow 5-7 business days for the funds to appear on your original payment method.
Returns are generally not accepted. Unopened items may be eligible with prior authorization.
In most cases, we offer a replacement or refund to the original form of payment. If a refund is issued, please allow 5-7 business days for processing and posting to your account.
We will make every effort to cancel your order if contacted promptly.
Once an order has shipped, it cannot be canceled.
Refunds are issued to the original form of payment.
Once your order issue has been reviewed and reconciled, please allow 5-7 days for the refund to be processed and appear in your account. Processing times may vary depending on your financial institution.
Product FAQs
We use fractionated palm kernel oil as a stable, non-hydrogenated alternative to trans-fat containing oils.
It is:
Non-GMO
Free of trans-fats
Naturally stable
A source of beneficial fats and antioxidants
We prioritize environmentally responsible sourcing and work with suppliers that support sustainable agriculture and small grower programs.
Trace amounts of milk may be present due to shared equipment or upstream processing. For this reason, products are labeled accordingly.
If you have a milk allergy, we recommend avoiding these products.
This is a Julian production code used for tracking:
- First 3 digits: Day of the year
- Next 2 digits: Year
- Last 2 digits: Internal lot number
Example: 0152643 = January 15, 2026
No, we do not use PPO.
All California almonds are pasteurized using steam only, in accordance with state law and our internal standards.
