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Customer Service FAQs
We accept Visa, MasterCard, Discover, and American Express
SunRidge items are not returnable unless unopened and arrangements have been made with customer service and call tags issued. In most instances, no returns will be allowed and credit or replacement options will be offered instead. Contact us at 831-786-7000 or via our contact page https://sunridgefarms.com/contact/ for help.
We will do everything we can do cancel an order if requested. Please call 831-786-7000, use the contact email on the order receipt, or use our contact page and provide as much detail as you can (order #, name, time of order, etc.) so we can attempt to stop it. Once an item has shipped we do not have the ability to cancel.
Orders normally ship within 24 hours of being placed, however inclement weather, especially heat, can impact when we ship in order to ensure items arrive in peak condition. Orders placed on Thursday or Friday with confections may ship the following Monday during the ‘hot season’ (4/1 -10/31)
Please check your email for your tracking number that will be sent upon shipment.
We will be adding shipping to Alaska, Hawaii, and all US Territories serviced by USPS Priority Mail. Only items that will fit in USPS Priority Medium and Large boxes will be eligible.
Unfortunately, at this time we cannot ship Direct to Consumer orders internationally. For export of wholesale orders please contact sales at 831-786-7000
No, we do not currently ship to Canada. If you are located in Canada, you may find our products in bulk in Loblaws, Fortino’s, Whole Foods, and many others. For additional info please contact us and will be happy to assist you in any way possible.
Beginning April 1 through October 31 of each year, we add ice packs to each box containing meltable items. Please note that confection orders placed Thursday or Friday may ship the following Monday to ensure arrival in peak condition.
Please feel free to send a message through our Contact Us Page or call us at 831.786.7000
Need to mail us?
SunRidge Farms, 423 Salinas Rd. Royal Oaks, CA 95076
Yes. Our products are widely available in bulk and packaged varieties in many stores throughout the USA and Canada. Look for our items at traditional grocery stores (HEB, Safeway, EarthFare, Whole Foods, etc.) as well as independent natural food stores and coops nationwide.
Product FAQs
All Natural is a term with no legal definition. For 35 years, SunRidge Farms has created organic and all natural products with clean ingredients, which means no artificial preservatives or additives.
SunRidge Farms’ organic and natural yogurt, peanut butter and carob confection and energy chews utilize RSPO fractionated palm oils. Our oils are vastly superior to the more commonly used, less expensive hydrogenated oils containing trans fats. Our organic and natural fractionated palm kernel oils are environmentally sustainable ingredients, whenever possible, and they provide important health benefits too. Fractionated palm kernel oil is high in antioxidants, medium chain triglycerides, and mono-unsaturated fats. SunRidge Farms organic and natural fractionated palm kernel oils are vegan, contain no trans fats, and come from Non-GMO palm kernels. They are a healthier option we are pleased to offer our customers.
Yes, all our Palm Oil is RSPO certified. In general, the palm oil industry has been linked to deforestation, habitat degradation, climate change, animal cruelty and indigenous rights abuses as the land and forests must be cleared for development of plantations. In contrast, we make every effort to source oils that are both environmentally friendly and grown on existing farms where sustainable agriculture is practiced. Socially and economically responsible small grower programs benefit the communities. Our source is a founding and continuing member of the organization: Roundtable for Sustainable Palm.
This is a result of the raw cacao processors adding a ‘contain milk’ statement to their specifications. Since we manufacture the consumer facing product and it’s possible that traces of milk may be found in dark chocolate, it is thus listed as an ingredient. If you have a milk allergy, we advise that you avoid dark chocolates. A FDA study found milk in over 50% of dark chocolate bars tested. Read more about this on the FDA website here.
In addition to a ‘best by’ date that you’ll see on our packaged items, we use a Julian date code to manage bulk and track the lots of our packaged items. This is a 7 digit code you will find on the back of your bag or box to help you identify when it was produced.
The first 3 digits tell you on what day of the year the bag or box was produced. The next 2 digits indicate the year, and the final 2 digits are our SunRidge lot number. For example, the code “0152243” means that it was packaged on the 15th day of the year 2022 (January 15, 2022) Here is a handy guide you can use to help you translate the code.
No, we never use fumigation with toxic propylene oxide (PPO) gas. The use of PPO is fundamentally against our core values. California state law indicates that all almonds from California must be pasteurized. Every California almond we pasteurize, organic and all natural, is steam treated only.
