FAQ Category: Customer Service FAQs

Can I cancel an order?

We will do everything we can do cancel an order if requested.  Please call 831-786-7000, use the contact email on the order receipt, or use our contact page and provide as much detail as you can (order #, name, time of order, etc.) so we can attempt to stop it.  Once an item has shipped we do not have the ability to cancel.

Do you have a return policy?

SunRidge items are not returnable unless unopened and arrangements have been made with customer service and call tags issued.  In most instances, no returns will be allowed and credit or replacement options will be offered instead.  Contact us at 831-786-7000 or via our contact page https://sunridgefarms.com/contact/ for help.

When will my order arrive?

Orders normally ship within 24 hours of being placed, however inclement weather, especially heat, can impact when we ship in order to ensure items arrive in peak condition.  Orders placed on Thursday or Friday with confections may ship the following Monday during the ‘hot season’ (4/1 -10/31)

Please check your email for your tracking number that will be sent upon shipment.

Are our products available in grocery stores?

Yes. Our products are widely available in bulk and packaged varieties in many stores throughout the USA and Canada.  Look for our items at traditional grocery stores (HEB, Safeway, EarthFare, Whole Foods, etc.) as well as independent natural food stores and coops nationwide.

 

What is our seasonal shipping policy?

Beginning April 1 through October 31 of each year, we add ice packs to each box containing meltable items.   Please note that confection orders placed Thursday or Friday may ship the following Monday to ensure arrival in peak condition.

Do you ship your products to Canada?

No, we do not currently ship to Canada. If you are located in Canada, you may find our products in bulk in Loblaws, Fortino’s, Whole Foods, and many others. For additional info please contact us and will be happy to assist you in any way possible.

Do you ship to Alaska and Hawaii?

We will be adding shipping to Alaska, Hawaii, and all US Territories serviced by USPS Priority Mail.  Only items that will fit in USPS Priority Medium and Large boxes will be eligible.